Jen from The Family Traveler and her family along with the Klein/Castello Family from Philadelphia (a total of four adults and four children ages 12-14) spent their spring break at the Paradisus La Esmeralda in Playa del Carmen, Mexico. Overall, Jen explained that they all loved the resort.  She said it’s absolutely beautiful and the staff and service were excellent.  She thought that the staff was very friendly and always had smiles on their faces.  The guests that she met at the hotel all seemed to enjoy the resort as well.

The two families stayed in the Family Concierge section and enjoyed their butlers.  Added amenities in this section include a private beach area, dedicated concierge lounge, complimentary cell phone to stay in touch with your butler, VIP check-in and out, kid-sized bathrobes and mini-slippers, preferential dining and spa reservations and more.  The families stayed in two versions of the resort’s One Bedroom Suites (one has two beds in the master bedroom and the other has a king).  Both families enjoyed their balcony jacuzzi which was filled several times by their butler complete with floating balloons.  The children also loved the late afternoon snacks and activities (including a scavenger hunt in the room) provided by their butlers.   Tip: the resort has drying racks to put on the balcony for wet bathing suits; they are on request.

Like other resorts, people got up very early to save seats at the pool which isn’t great for families that aren’t early risers.  Jen’s family ended up being towards the back of the Family Concierge pool area most days – her one complaint is that the waiters rarely came to that back area to see if they wanted drinks or food (she did mention to the resort).  Overall they all liked the Family Concierge Section – it was smaller and quieter and the dedicated concierge pool is heated.  The cabanas/palapas were great and many were available without an extra fee (first come; first served).

They loved the restaurants, except for Mole, the Mexican one and were able to confirm their dining reservations in advance through the Family Concierge.  It was upscale Mexican; so they struggled to find things to eat.  Studying the menus in advance is worthwhile.  This resort is also very good and attentive about food allergies.  Jen said that the food at this resort was the best she has had at an all-inclusive!

The resort has a supervised children’s program for ages one to twelve that offers a variety of activities geared mostly toward the younger

children. The foam party was a hit with their families and Jen enjoyed the water aerobics.  One night there was a fun children’s carnival.  Unfortunately they never saw any of the shows because they started at 7:30 which is also when they were having dinner .  They took advantage of the complimentary catamaran ride which was really fun.  Waverunners are available for an added cost.  Jen’s family also enjoyed an excursion off property that included ATVs, zip lining/rappelling, cenote swim and yummy lunch with Lomas Travel.  There were 13 people on their tour which did result in some waiting times.  The Castello Family took a full day tour with Altournative that included the Tulum ruins and their own Jungla Maya Native Park with Mayan ritual, zip lining, rappelling and cenote along with an excellent lunch. They said that their guide was terrific.

Overall a great vacation for all!