The Grossman Family from Philadelphia (parents, teen and young adults) traveled to the brand-new Hyatt Ziva Cap Cana this past December.  They loved their free upgrade to the club level thanks to our tour operator’s added benefits package.  They had two comfortable and spacious connecting rooms, received VIP check-in and check-out and had access to the club lounge.  There was plenty of bedding for this family of 5 with a king or two queen beds plus a queen size sofabed in each room! They also let us know that they appreciated the short ride from the airport to the hotel, a really large gym that was also used by the adult-only Hyatt Zilara side, lovely grounds and views, waterpark, watersports (based on weather and ocean conditions), poolside games and good security throughout the resort.  Overall they commented that the resort size was very manageable.  For dining, they were quite happy with the staff’s assistance with special food requests.  They said that the restaurants options were plentiful.  Like at the Hyatt’s other properties, guests on the Zilara side can dine at all restaurants, but families can only dine on the Ziva side.  Fortunately their 16 year-old looked old enough that they weren’t questioned when dining on the Zilara side as the resort is bracelet free!  They also liked that there were two shows each night with an earlier one geared for families with young children and the later one for older children and adults as the theater is also shared by both sides of the resort.  They showed their gratitude to the staff with added tipping.  Not required, but greatly appreciated. The family found plenty of activity and relaxation at the resort that they did not venture off property during their week’s stay.  A pleasant week of special family time.