Trip Review: Jamaica Resort Inspections

Lauren traveled to Jamaica last month for meetings with one of our travel agency consortiums, The Traveri Group, to tour resorts, discuss our best practices and learn from other agents.  She had the opportunity to tour multiple resorts in and around the Montego Bay area as well as meet top resort staff members. Lauren stayed at both the Royalton Blue Waters and the Hyatt Zilara/Ziva.

While the Royalton Blue Waters fell short on service; they delivered on room quality and amenities.  The property is located in Trelawny Beach about 25 minutes from the airport.  The resort opened in late 2016 and shares some facilities with the more mid-range Royalton White Sands next door that was renovated from a previous resort.  The Blue Waters offers 228 spacious suites with high tech features (your room bracelet is also your room key!) and lovely bathrooms with a split shower and toilet.  The resort features a lazy river and infinity pools, full service and beautiful poolside cabana rentals, excellent fitness facilities and fitness classes, plenty of dining options, decent size beach, small island off the beach for spa services, tennis, an air conditioned lobby and more.  It shares a water park with lots of slides, kids and teen clubs and large evening entertainment area with the White Sands which also has family suites for 5 with bunk beds in a separate area of the room.

Lauren also stayed at the Hyatt Zilara. This adult-only resort shares facilities with the family-friendly Hyatt Ziva next door; one of our most popular in Jamaica.  She enjoyed exploring all of the amenities and recreation including a long stretch of beach, great pools, plenty of dining options (most of the Ziva side), large spa facilities, excellent fitness facilities (the main one is open 24 hours), cabana rentals (we enjoyed with endless jerk chicken service and handy when a passing shower came by), evening shows, kids club and more.  All rooms will soon feature a king or two queen beds!  That makes us very happy.  Lauren’s room on the Zilara side was modern and spacious with nice ocean views.

A visit to the Hilton Rose Hall proved why this property is also very popular with our families looking for an excellent value and rooms with two queen beds.  While interior hallways and smallish rooms mark the hotel’s age, recent updates include updated rooms, new food venues, expanded beach (more than double in size!) and more.  The highlight here is the large waterpark area with slides, fast moving “lazy” river and pools.  The mature landscaping makes this quite the oasis with cabana rentals available.  Plenty of tennis courts, gym, lots of dining options and spa were all in good shape.  The children’s facilities could use an upgrade, but activities abound for children and teens.

The Jewell Grande is located between the Hilton and the Hyatt.  It’s a unique condo style and all-inclusive property that is ideal for families who are just looking to chill by the small beach with waterports, hang out at one of the two pools, play golf or tennis nearby (not on property), enjoy some spa treatments (including a Himalayan Salt Therapy Lounge) and eat in a wide variety of dining options.  There is also a children’s program, small playground and nice grassy area for little ones to run.  The resort features up to 3 bedroom condos with full kitchens (private chef services are available), spacious living rooms, washer/dryer and gorgeous ocean views from the expansive and furnished patios.

Our tour of Half Moon Resort covered the major renovation that will be finished by the winter holidays.  It will completely reshape this old-school Jamaica resort where Mindy and Lauren enjoyed their villa stay with our extended family several years ago.  Highlights will include new rooms and suites, a vegan restaurant and centrally located lobby.  We toured several beachfront suites that are spacious for families and one of the larger villas (that include cook and butler services) that was in need of some updating.  Their fitness, tennis, golf and equestrian facilities are still second-to-none in the Caribbean and their spacious and lushly landscaped spa was divine.  Especially when they treated us to foot massages!

Lauren also visited the Iberostar Rose Halls Suites and the adult-only Iberostar Grand where staff go out of their way to please their guests.  We toured the rooms (two double beds + day bed at the Suites), had a lovely dinner at the Italian restaurant and enjoyed a beautiful  sunset by the nicely landscaped pool at the Grand.  There is also a small casino between these resorts.  Our families really enjoy this property as well, but we hope future renovations will brighten up the somewhat dark rooms.

Visits to Breathless and Secrets also offered a glimpse into these adult-only properties and their facilities.  Especially enjoyable was an Indian restaurant on the roof of Breathless with amazing city views.

And of course a visit to Scotchies for some amazing jerk chicken, Red Stripe beer and festival!

Trip Review: Paradisus La Esmeralda

Jen from The Family Traveler and her family along with the Klein/Castello Family from Philadelphia (a total of four adults and four children ages 12-14) spent their spring break at the Paradisus La Esmeralda in Playa del Carmen, Mexico. Overall, Jen explained that they all loved the resort.  She said it’s absolutely beautiful and the staff and service were excellent.  She thought that the staff was very friendly and always had smiles on their faces.  The guests that she met at the hotel all seemed to enjoy the resort as well.

The two families stayed in the Family Concierge section and enjoyed their butlers.  Added amenities in this section include a private beach area, dedicated concierge lounge, complimentary cell phone to stay in touch with your butler, VIP check-in and out, kid-sized bathrobes and mini-slippers, preferential dining and spa reservations and more.  The families stayed in two versions of the resort’s One Bedroom Suites (one has two beds in the master bedroom and the other has a king).  Both families enjoyed their balcony jacuzzi which was filled several times by their butler complete with floating balloons.  The children also loved the late afternoon snacks and activities (including a scavenger hunt in the room) provided by their butlers.   Tip: the resort has drying racks to put on the balcony for wet bathing suits; they are on request.

Like other resorts, people got up very early to save seats at the pool which isn’t great for families that aren’t early risers.  Jen’s family ended up being towards the back of the Family Concierge pool area most days – her one complaint is that the waiters rarely came to that back area to see if they wanted drinks or food (she did mention to the resort).  Overall they all liked the Family Concierge Section – it was smaller and quieter and the dedicated concierge pool is heated.  The cabanas/palapas were great and many were available without an extra fee (first come; first served).

They loved the restaurants, except for Mole, the Mexican one and were able to confirm their dining reservations in advance through the Family Concierge.  It was upscale Mexican; so they struggled to find things to eat.  Studying the menus in advance is worthwhile.  This resort is also very good and attentive about food allergies.  Jen said that the food at this resort was the best she has had at an all-inclusive!

The resort has a supervised children’s program for ages one to twelve that offers a variety of activities geared mostly toward the younger

children. The foam party was a hit with their families and Jen enjoyed the water aerobics.  One night there was a fun children’s carnival.  Unfortunately they never saw any of the shows because they started at 7:30 which is also when they were having dinner .  They took advantage of the complimentary catamaran ride which was really fun.  Waverunners are available for an added cost.  Jen’s family also enjoyed an excursion off property that included ATVs, zip lining/rappelling, cenote swim and yummy lunch with Lomas Travel.  There were 13 people on their tour which did result in some waiting times.  The Castello Family took a full day tour with Altournative that included the Tulum ruins and their own Jungla Maya Native Park with Mayan ritual, zip lining, rappelling and cenote along with an excellent lunch. They said that their guide was terrific.

Overall a great vacation for all!

Trip Review: New Zealand and Australia Adventure

The Malinow family of Owings Mills, MD (2 adults and 1 college aged daughter) ventured Down Under to New Zealand and Australia just prior to their daughter beginning a study abroad program in Sydney.  The Family Traveler worked together with this adventurous family to create a custom 13-night itinerary.  The trip began in Auckland, New Zealand on the North Island which included a wine tour of nearby Waiheke Island and a city bike tour.  Their stay at the Pullman Hotel was noted as “awesome”.  After picking up a rental car, the family drove north to do the unique Black Water Rafting Waitomo Caves Tours before ending up in Rotorua for a few nights.  The Princes Hotel in Rotorua was nicer than they imagined, had a separate sleeping area and laundry facilities. From here the family visited the active geothermal area at Wai-O-Tapu and experienced a traditional Maori hangi feast at the Tamaki Village.  They thought it was a bit touristy as explained in advance, but a nice way to learn about the indigenous culture.  The family then flew to Queenstown on the South Island where they had a flight tour and cruise to beautiful Milford Sound.  They also enjoyed the Skyline Gondola and Luge in Queenstown.  Unfortunately their sky dives were canceled due to weather (which does require special travel insurance!).  Their hotel stay at the St. Moritz was very nice.  Onward by air to Melbourne, Australia where they celebrated dad’s 50^th birthday with a wine tour of the Yarra Valley (unfortunately their sunrise balloon ride was canceled due to weather).  They stayed at the Stamford Hotel where some hiccups made for a less than stellar stay.  The family ended up in Sydney where they climbed the Sydney Bridge.  Their said that their stay at the boutique style Old Clare was great and very unusual.  It was chosen based on its location close to the university as well as downtown. With the help of The Family Traveler, they were able to travel lighter by shipping a bag directly to the Sydney hotel to receive on arrival.  Overall an exciting trip and birthday celebration with a nice variety of adventures and experiences.

Trip Review: A Custom Israel Adventure

The Spizer/Costa/Carpiniello Family with six adults and four children (ranging from 8-13) traveled to Israel over the winter break to celebrate a B’nai Mitzvah.  The family described the experience as the most amazing trip of a lifetime!  Jen created a completely custom trip for this multi-generational family from the Philadelphia area.  The trip began with a VIP airport arrival and some time to unwind in Tel Aviv where they toured on their own with a visit to the beach and Old Jaffa and stayed at the apartment hotel, Alexander All-Suites for two nights.  On their third day, their guide and driver picked them up in a spacious bus (with wifi) for an exciting day trip to the Ayalon Institute (known as the bullet factory), to Beit Guvrin for a hands-on archeological dig and then onto Neot Kedumin for tree planting and a lesson from a local scribe.  The next day the group headed north to visit the Roman ruins in Caesarea which now offers a cinematic exhibition and audiovisual experience.  From there they continued onto the once Crusader capital of Akko where they walked on the city walls.  The charming Hotel Hagroshim, their favorite accommodations of the trip, became their Galilee home for the next two nights.  The following day they explored the Dan Nature Reserve with a nature hike and took a jeep tour through the Golan Heights.  They also visited a kibbutz to learn about this communal lifestyle unique to Israel including a meeting with local members.  The day ended with a visit to the Agamon HaHula Nature reserve; a popular resting place for birds migrating from Europe to Africa.  The following day the family headed to the mystical city of Safed and the Biblical-style camp of Kfar Kedem where they tried on traditional Israelite dress and took a donkey ride through the countryside.  Other biblical related activities included fresh pita bread and cheese making.  They also visited Nazareth before heading to Jerusalem with a visit to the Western Wall as the sabbath began.  Their three-night Jerusalem hotel stay was at the Dan Panorama.  The family explored Jerusalem on their own on the sabbath by walking over to the Israel Museum to see the Dead Sea Scrolls.  They found the museum fascinating and also got to see the Knesset.  Their guide picked them up the following day with a tour of the Old City.  The day started with a panoramic view from the Mount of Olives and then to the City of David where an audiovisual 3D movie brought the city’s history to life.  They also saw new discoveries from recent excavations in the area, visited a Canaanite dry tunnel as well as the Western Wall Tunnels.  A visit to the Christian Quarter and its holy sites was followed by a visit to the Jewish Quarter.   The next day the group made a day trip to Masada where they took the cable car to the top and then to a nearby hotel’s private beach for a Dead Sea swim.  Their final day began with a somber visit to Yad Vashem with a private curator. The older children were “twinned” with children who perished in the war and did not have a chance to mark their own Bat Mitzvah.  Their regular guide took the youngest child to the Biblical Zoo as he was too young for the Holocaust experience.  The family really appreciated the forethought in arranging for this; so that everyone could have a special last day in the Holyland.

The family let us know that they were very happy with a mix of interactive experiences combined with the more traditional sight-seeing although their amazing guide still found ways to entertain the children with engaging activities everywhere they went like a race in the hippodrome at Ceasarea and an aluminum foil sword fight as crusaders in Akko! They found their guide to be energetic and knowledgeable and she accommodated each generation so well.  They loved her so much that they all got teary when it was time for good-bye.  Happy tears after a special trip to Israel.

Trip Review: Thailand Revisited

The Delatorre and Laguio Families returned to their former home (and for some their birthplace) of Thailand to to revisit their memories with a new generation.  The trip began in Bangkok where they were able to visit the old neighborhood and school as well as see the city sights, floating market and temples. The St. Regis was their home for four nights.  The family enjoyed this modern, urban retreat where the staff greeted them with an orchid garland and traditional Thai bow (wai).  Actually each hotel they stayed at did the same.  The hotel had an amazing breakfast buffet that stretched across three rooms and served international dishes from Europe, Thailand, Japan, China and the United States.

The final stop for the Delatorre family was the beach resort town of Phuket with a stay at the Andara Resort and Villas; a dream property for the children.  Their large villa had a 50 ft. long private pool and amazing views.  A Maya Bay speedboat trip was a highlight  with unforgettable sights of the bay along with cave swimming, snorkeling, monkey feedings and an island lunch.

The family reminds us how special (and inexpensive) Thailand is for travelers.  It’s a Buddhist country with a long reigning monarch which lends to the mystique of the temples, monks, and ceremonies. Combine that with the rugged northern towns with elephants and tribes, and the southern islands with their gorgeous beaches.   The group was there while the country was in mourning over the passing of their monarch. Photos and tributes to the king were everywhere. Most Thais wore black, and they were also encouraged to wear black at the temples out of respect. The lines of mourners outside the Royal Palace in Bangkok where the king is laid to rest stretched for miles in the hot sun.  He was the only king most Thais know and the Delatorre and Laguio families felt his loss too.  They also had Thai massages everywhere with the least expensive ones at the Wat Po temple in Bangkok and the Thai markets and put their feet in aquariums where fish nibbled for a unique exfoliation treatment!  This foodie family also loved the Thai food whether it was consumed in a restaurant, food stall or on the street.  Overall a very successful trip, family reunion and home coming.

Trip Review: Ocho Rios, Jamaica

Mindy and Lauren attended the invitation-only Family Travel Advisor Forum last month at Moon Palace Jamaica in Ocho Rios.  The resort property sits in a gated community close to downtown Ocho Rios and to many of the island’s top nature experiences such as Dunn’s River Falls, Konoko Falls and the Blue Hole.  It’s about 1 ½ hours from the Montego Bay airport. The 705-room property has plenty of dining options; a sprawling pool complex with bridges and water slide; large spa and gym; water sports including fly boards, stand-up paddle boards and two surf pools; children and teen clubs; dolphin swim and evening shows.  Plus a friendly and accommodating staff.   We enjoyed our meal at the Japanese restaurant’s teppanyaki tables the best with a very entertaining Jamaican/Asian chef.  The bakery which created made-to-order crepes was also very popular.  Our rooms were in the North Tower and were a little snug, but well appointed with a filled mini fridge, pull out liquor bar, Chi hair products and styling supplies and a lovely bathroom with shower only.  We also toured the South Tower rooms which are more spacious with full balconies.  This tower offers Family Suites (connecting rooms) and a gorgeous two-bedroom Presidential Suite which is ideal for families and includes a large spa tub, separate living area and several balconies.  The private beach unfortunately offers a view of the Port of Ocho Rios, but otherwise has calm water.  Hotel guests also receive resort credits to use for excursions, spa treatments, family photos and more based on the number of nights they stay.  The trade show we attended offered us the ability to meet and mingle with many of our favorite suppliers along with new suppliers, tourist bureaus, social media experts as well as with other family travel specialists from around the United States and Canada.

Trip Review: Cancun/Riviera Maya

Mindy traveled to the Cancun/Riviera Maya region in October to attend meetings with our travel agent consortium, the Traveri Group, as well as attend one of our supplier’s trade show and summit.  Her stay began at the family-friendly Finest Resort on Playa Mujeres for two nights.  This property is just north of Cancun.  She thought the rooms were spacious and beautiful with a modern style.  She really enjoyed staying at this property and meeting our representative for the hotel chain (see photo).  The resort offers a wide variety of activities for children and teens including a well-equipped children’s compound.  She also toured several other family resorts including Hyatt Ziva in Cancun and Dreams Playa Mujeres.  The Hyatt was a pleasant surprise with a great range of activities and 3 calm beaches.  The food was excellent and there are large family rooms including a two-bedroom villa that can sleep up to 8.  Dreams is a new property that has a fun waterpark and lazy river, well-equipped teen area and nice dining options.  The resort is also showcasing the Broadway show Rock of Ages through January 15.  Family accommodations include a two-bedroom suite on the club level that can accommodate up to 8 people.  The adult-only properties she toured include the boutique-style Beloved located on Playa Mujeres for a quiet getaway and Excellence Playa Mujeres for adults who seek a wider variety of activities and recreation.  Both received high marks for rooms, dining and beach.

Mindy then called the newly renovated Grand at Moon Palace home for the next three nights.  The service and amenities of this elevated section of the Moon Palace property offers a bowling alley, movie theater, waterpark and more.  The section has over 1,300 rooms and suites with golf cart shuttles to get you around.  She also got to see the Cirque de Soleil show, Joya, which draws on Mexico’s history and heritage.  The show has its own theater in the Riviera Maya and is also a dinner show.  She thought the story line was a little confusing, but with great acrobatics.  She also attended The Mark Travel Corporation Summit that showcased 200 of the travel industry’s top suppliers, including hotel and resort companies and destination executives along with 650 travel agents.  The learning opportunities included academic level workshops, seminars and courses along with keynote speeches about the state of the travel industry, advancements in technology and more.  The Summit is one of the largest travel industry events of the year.

Trip Review: The Family Travel Association Summit

Lauren just returned from The Family Travel Association’s annual Summit.  The gathering of family travel agents, family travel media/bloggers, family friendly suppliers, researchers as well as Royal Caribbean and association staff took place aboard Royal Caribbean’s Majesty of the Seas which sailed out of Port Canaveral.  The Family Traveler was also the selected agency to book the cabins for the meeting (as we were the first agency to join) which allowed us the chance to better get to know all of the attendees.  A pre-cruise night stay at the Marriott Courtyard in Cocoa Beach included an informative dinner with local suppliers including hotels, activities and the port.  Then the 4-night cruise sailed to Nassau, but was unable to send tender boats to the private island of Cocoa Cay due to weather.  This gave us more opportunities to network and learn through keynote speakers, small group discussions and one-on-one meetings.  There were many highlights of the Summit including a discussion with Sven-Olaf Lindblad of Lindblad Expeditions about how to provide diverse aspiration for all ages while traveling, a variety of research to show the growth and direction of family travel, learning about and understanding the diversity of travelers and hearing about the Red Trunk Project which is a cultural initiative to spark global dialogue for a more inclusive future for children.  We met with suppliers as diverse as Kids Sea Camp (see above) to Martinhal Hotels and Resorts which are specifically designed for families and located in Portugal.  In Nassau, the show took place at the historical British Colonial Hilton.  Afterward, Lauren ventured to the Junkanoo World Museum with other agents to learn about this colorful festival, amazing costumes and history.  It proved to be a worthwhile experience despite its location outside of the downtown area.  The family-friendly experience includes hands on drumming or an art project based on Junkanoo costume techniques. The Family Traveler Association’s mission is to inspire family to travel – and travel more – while advocating for travel as an essential part of every child’s education.  This is a practice we greatly value in our agency and through the trips we book for you each and every day.  Check out http://familytravel.org for more details and to see their diverse membership.

Trip Tip: California Dreamin’

The Cheris Family of 4 from North Potomac, MD (2 adults and two teen boys) spent their summer vacation in sunny Southern California.  The trip began in Los Angeles with a stay at the Andaz West Hollywood, close to all the Hollywood attractions.  They really enjoyed the hotel, especially the rooftop pool with expansive views of the Hollywood Hills that they could also see from their high floor room.  Mom found the rooms very clean and comfortable.  Their LA highlight was a Warner Brothers Studio tour and enjoying a beach day at popular Venice Beach.  They also ventured to the Griffith’s Observatory with a nice view of the city and the Hollywood sign, drove around Beverly Hills to check out the lovely homes and visited Rodeo Drive.  Dinner at Mel’s Diner was a fun outing.  On their way south to San Diego they just decided to stop in Newport Beach for lunch.  They ended up renting bikes and swam in the ocean and really enjoyed a lovely day there.  Their stay in La Jolla was also a hit with a stay at the Grande Colonial where the staff took good care of them.  Their upgraded suite was spacious and had a sweet charm to it despite a musty smell in the building.  The hotel pool and views were a plus. Other fun activities included a kayak and snorkel tour right out of La Jolla, the San Diego Zoo, time at the beach (the hotel loaned them beach equipment) and meandering the village streets.  Every day mom loved visiting her sea lion friends at the beach in the early morning with Starbucks in hand.  Dinner at El Pescador Fish Market was described as casual and amazing.  One evening mom and dad went out for a date night for Mexican food in the Gaslamp Quarter while the boys had room service at the hotel.  Overall the trip was a great success, with minimal whining and fighting! The family mentioned that their hotel choices were spot on…they were sad to leave behind the adorable sea lions…

Trip Review: A London/Amsterdam Celebration

Mindy and her family (parents and young adult children ages 20 and 18) ventured to London and Amsterdam in celebration of her son’s high school graduation in June.  The trip began in London with a five-night stay at a self-catering, two-bedroom apartment in the Knightsbridge neighborhood.  The apartment was on a quiet cul-de-sac off a major street, with easy access to pubs, grocery stores, retail shops and dining. Their time in London was chock full of experiences with a variety of prebooked tours, dining reservations and entertainment which helped maximize their time and avoid long ticket lines.  The family began their visit with a city orientation tour.  Their private guide/driver took them around the city and understood the best places for viewing events while avoiding the crowds such as the practice sessions for the Changing of the Guard.  After the tour, the young adults enjoyed an exciting speedboat tour along the Thames River while mom and dad relaxed with a picnic lunch in a nearby park.  Among other sites, they visited the Tower of London, Spitafields Market and the Churchill War Rooms.  A guided tour of London’s Graffiti and Street Art was more educational and fun than expected.  Evening entertainment was also a special part of their time in London.  They saw the limited engagement of the Billy Holiday show on the West End (Lady Day at Emerson’s Bar & Grill), Tape Face as well as Van Morrison.  The later was a real highlight as the intimate concert took place at the historical Hampton Court Palace in one of the courtyards.

The family then flew onto Amsterdam for three nights.  Their first lesson was how to avoid the city’s bike riders.  With 880,000 bikes on the city’s roads; they quickly figured out who has the right of way – not the pedestrians! They stayed at an apartment-hotel well located just a 10-minute stroll from the Central Rail Station. The new Erik Vokel Apartments offers spacious one-, two- and three-bedroom apartments with lovely river views. Their visit to Amsterdam began with a private walking tour followed by visits to the Anne Frank House and a privately guided tour of the renovated Van Gogh Museum. While in the Museum Quarter, the family happily stumbled upon a special Banksy Laugh Now exhibition at the Modern Contemporary (Moco) Museum. It contains around 50 original works by London’s Street Art-legend whom the family learned about on their earlier street art tour.  For the first time in history there is a Banksy exhibition in a museum!  In addition, visits to the Amsterdam Cheese Museum and the Amsterdam Tulip Museum provided good entertainment along with yummy samples of Gouda cheese. The culinary highlight though was the local pancakes (pannenkoeken) served either savory or sweet and they indulged in these thin crepes multiple times. Another highlight was the city’s newest icon, the A’dam Lookout with 360 degrees views.  The young adults went Over the Edge on Europe’s highest rooftop swing atop the building. Dinner is served inside at M’adam where a spectacular sunset, nice ambiance and good food created a memorable occasion. On their last day, a small canal cruise allowed them to see Amsterdam from the water and to learn about the dam systems and bridges that are essential to the city. They also learned about of a rite of passage tradition that is unique to The Netherlands that was also significant to the Valencis.  Putting the country’s flag out and hanging your child’s school bag on the pole is a sign that they have passed their high school exams.  The family saw bag-on-a-flag all over Amsterdam in fitting celebration of their own special graduation celebration.